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Accessibility

Accessibility of Ontarians with Disabilities - Accessibility Standard Case N' Drum Oil INC. Customer Service Policy

Case N' Drum Oil INC. (“C’ND”) is pleased to provide a copy of its Customer Service Policy as mandated under the Accessibility of Ontarians with Disabilities Act, 2005 (AODA).

The Accessibility Standards for Customer Service O. Reg. 429/07 requires companies to adopt and maintain policy, procedures and practices governing the provision of its goods and services to persons with disabilities.

C’ND’s policy outlines the following:

Included is the Accessible Customer Service Feedback Form. This form is available on our website. Copies of the feedback form will also be available at the front reception area of C’ND’s Office, located at 3462 White Oak Road, London, Ontario N6E 2Z9. The methods of receiving accessible customer feedback are included in the form.

For more information download our Customer Service Policy.



Accessible Customer Service Feedback Form

Case N' Drum Oil INC. is committed to providing its goods and services in a manner that respects the dignity and independence of all people. In order to ensure that we are meeting your needs, please complete the information below or download a PDF version and submit via one of the methods listed below.


1) Did we respond effectively to your customer service needs?

Yes   No    

 Comments


2) Were your accessibility needs accommodated in the delivery of our customer service?

Yes   No    

 Comments


3) Did you have any problems accessing our goods and services?

Yes   No    

 Comments


Additional Comments



Contact Information (Optional)

First Name:

 Last Name:
Email:

 Telephone:
Address:

 City:
Province:

 Postal:



We also provide additional methods of receiving customer feedback including:


By Mail:

 Case N' Drum Oil INC.
3462 White Oak Road
London, ON N6E 2Z9
Attention: Laura Fry

By Telephone:

 519-681-3772 or 1-800-265-7642

By TTY Bell Relay Service:

 1-800-855-0511

By Fax:

 519-681-4680

By Email:

 lfry@cndoil.ca

In Person:

 Case N' Drum Oil INC.
3462 White Oak Road
London, ON N6E 2Z9